Introduction:

This Privacy Policy explains how The Chandos Clinic collects, uses, and protects your personal information when you use our online booking services. We are committed to protecting your privacy and complying with UK data protection laws, including the General Data Protection Regulation (GDPR).  

Information We Collect:

When you make a booking through our website, we collect information necessary to process your booking, such as your name, contact details (email address, phone number), and booking details. Please note that we do not directly collect or store your payment card details. All payment processing is handled securely by Stripe, our third-party payment processor.

How We Use Your Information:

We use your personal information to:

• Process and confirm your bookings.
• Communicate with you regarding your bookings.
• Respond to your inquiries.
• Maintain internal records related to bookings.

Payment Processing (Stripe):

We use Stripe to process all online payments. When you enter your payment card details, this information is securely transmitted directly to Stripe. We do not store or have access to your full card details. Stripe’s privacy policy applies to the handling of your payment information. You can find their privacy policy on their website. Stripe is PCI DSS compliant, ensuring the security of your payment data.

Data Sharing:

We do not share your personal information with third parties except as necessary to process your bookings (e.g., with Stripe for payment processing) or as required by law.

Data Retention:

We retain your booking information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. After this period, we will securely delete your information. We do not retain payment card information. 

Your Rights:

Under GDPR, you have the right to:

• Access your personal information.
• Request correction of inaccurate information.
• Request deletion of your information.
• Object to the processing of your information. 
• Request data portability.
• Lodge a complaint with the Information Commissioner’s Office (ICO).

Security:

We take reasonable measures to protect your personal information from unauthorised access, use, or disclosure. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure. 

Changes to This Policy:

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website. Your continued use of our services after any changes constitutes your acceptance of the new policy. 

Contact Us:

If you have any questions or concerns about this Privacy Policy, please get in touch using our contact form .